Customer journey mapping: Be a CX leader

Identifying the moments that matter to your customers is key to creating a meaningful experience. Customer journey mapping gives you the tools to make a connection and build relationships with context and empathy.

In this breakfast session, you will understand where journey mapping fits into planning cycles, how it enables greater collaboration across departments and dissolves barriers between data, teams and channels.

Join CX leaders Adobe, Clarasys and The Crocodile for practical and actionable insights on how to move your CX agenda forward.

Date: 25 March 2019
Venue: The Trampery, Hoxton, London EC1V 9EY

Agenda:

  • 08:30 – 09:00: Breakfast and greeting
  • 09:00 Welcome
  • 09:10 Session 1 |The Crocodile
  • 09:40 Session 2 | Clarasys
  • 10:10 Session 3 | Adobe
  • 10:40 Break
  • 10:50 Panel discussion
  • 11:30 Close 
  • 12:00-12:30: Networking

The Speakers:

Matt Cheung

Matt Cheung
CEO, Clarasys

Matt has more than 20 years’ experience of delivering difficult business change programmes and projects. He worked for PwC Consulting, before moving to the Berkeley Partnership, and worked as an independent consultant before starting Clarasys.

Jason_2017_400x400

Jason Talbot
Managing Director, The Crocodile and Co-Founder, Affinita Network

From starting his career at Saatchi & Saatchi, Jason has gone on to work with some of the finest marketers and best brands in the world, from Masterfoods, Fiat and Emirates Airlines to DELL|EMC, KPMG and Standard Life.